♡ We respect your privacy. This policy explains clearly what personal data we collect, why we collect it, and how we protect it. We do not sell your data, run advertising, or share your information with anyone except the services needed to deliver your order.
Contents
♪ 1. Who We Are
Songs for Loved Ones is a personalised song creation service based in the United Kingdom. We create custom songs using AI music tools, delivered digitally to customers.
For the purposes of UK GDPR, we are the data controller for personal information collected through this website.
📄 2. What Data We Collect
We only collect information that is necessary to create and deliver your personalised song.
Information you provide via the order form:
- Your name and email address
- The recipient’s name and your relationship to them
- The occasion and any personal memories, stories or details you share
- Your preferred music style and any additional notes
Information collected automatically:
- Basic technical data (browser type, device type) collected by Cloudflare as part of serving the website — this is anonymised and not linked to your identity
ℹ️ We do not collect payment card details. All payments are processed directly and securely by PayPal.
✨ 3. Why We Collect It & Legal Basis
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| Creating your personalised song using the details you provide | Contract — necessary to fulfil your order |
| Contacting you to deliver your MP3, cover art and lyric sheet | Contract — necessary to fulfil your order |
| Processing your payment via PayPal | Contract — necessary to fulfil your order |
| Responding to any questions or support requests | Legitimate interest — providing customer support |
We will never use your data for marketing without your explicit consent, and we do not engage in automated decision-making or profiling.
👥 4. Third-Party Services
We use a small number of trusted third-party services to operate this website. Each receives only the data they need:
Formspree
We use Formspree to receive your order form submissions. Your form data is transmitted securely to Formspree and forwarded to our email. Formspree is GDPR-compliant and stores submissions in the EU/US under standard contractual clauses.
PayPal
Payments are processed by PayPal. When you click the payment button, you interact directly with PayPal’s secure platform. We receive confirmation of payment but never see your card or bank details.
Cloudflare
Our website is hosted on Cloudflare Pages. Cloudflare processes basic connection data to serve the site securely and quickly. This data is anonymised and not shared with us in an identifiable form.
Google Fonts
We use Google Fonts to display our chosen typefaces. Google may log the request your browser makes to load fonts. No personal data from our site is shared with Google.
📅 5. How Long We Keep Your Data
- Order details — kept for up to 12 months in case of queries, then deleted
- Email correspondence — kept for up to 24 months, then deleted
- Payment records — held by PayPal in accordance with their legal obligations (typically 7 years for financial records)
You can request deletion of your data at any time — see Your Rights below.
⚖️ 6. Your Rights Under UK GDPR
As a UK resident, you have the following rights regarding your personal data:
- Right to access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — request that we delete your personal data (“right to be forgotten”)
- Right to restriction — ask us to limit how we use your data
- Right to data portability — receive your data in a machine-readable format
- Right to object — object to processing based on legitimate interests
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
ℹ️ If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
🍪 7. Cookie Policy
Cookies are small text files placed on your device when you visit a website. We use only the cookies necessary to operate the site and process orders securely.
Cookies we use:
| Cookie | Source | Purpose | Duration |
|---|---|---|---|
| Cookie consent | This site | Remembers whether you have accepted or declined cookies | 1 year |
| PayPal session cookies | PayPal | Securely processes your payment and prevents fraud | Session |
| Formspree session | Formspree | Verifies form submissions and prevents spam | Session |
| Google Fonts | Serves website fonts efficiently | 1 year |
We do not use advertising cookies, tracking pixels, or analytics cookies.
Managing cookies:
You can control cookies through your browser settings:
Please note that disabling cookies may prevent payment processing from working correctly.
🔒 8. Security
We take reasonable technical and organisational measures to protect your personal data. Our website is served over HTTPS (encrypted), form submissions are transmitted securely via Formspree, and payments are handled entirely by PayPal’s PCI-DSS compliant infrastructure.
While no online service can guarantee absolute security, we take your privacy seriously and keep the personal data we hold to a minimum.
🔄 9. Changes to This Policy
We may update this policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page occasionally. Continued use of the site after changes constitutes acceptance of the updated policy.
✉ 10. Contact Us
If you have any questions about this policy or how we handle your data, please get in touch:
Songs for Loved Ones
United Kingdom
[email protected]
We aim to respond to all privacy enquiries within 5 working days.